Shri. K. Paul Thomas, MD and CEO, ESAF Small Finance Bank, proudly represented the Bank at the GABV Annual General Meeting 2023 held in New York on 8th May 2023. As a value-driven bank, it is an honour for ESAF to be part of the Global Alliance for Banking on Values.
The meeting was a reminder of the recurring social and environmental challenges that our world faces. As a responsible member of the banking community, ESAF Small Finance Bank understands that every step it takes towards a more sustainable future is critical. The Bank's participation in the meeting was a testimony to its commitment to responsible banking practices.
One of the highlights of the meeting was the speech given by Smt. Chelsea Clinton, Vice Chair, Clinton Foundation, who emphasised the need to have the boldness to create an impact. In today's world, it is not enough to merely exist as a financial institution; one must take a proactive approach with boldness to create a meaningful positive impact.
In his speech, Shri. K. Paul Thomas, MD and CEO, ESAF SFB, shared his admiration of the customer-centricity exhibited by community banks in New York. He observed that the people of New York have immense trust and comfort in community banking. Customer-centricity is at the heart of ESAF Small Finance Bank's operations. He emphasised the need for a high level of customer obsession in order to be more impactful as a social bank.